All online purchases (excluding Gift Registry) are covered by the Momu 7 Day Money Back Guarantee. So you can buy with confidence and, if an item isn’t right, get a refund.
The 7 day guarantee period starts when your goods arrive. That’s the date on your delivery receipt or five business days after we despatch.
Refund requests made during the 7 day guarantee period will be processed for the item purchase price using (if possible) the original payment method.
The 7 Day Money Back Guarantee excludes original delivery and return shipment charges. To obtain a full refund, items should be returned in new condition, with original packaging, parts and accessories.
To make a refund request, send an email to [email protected]momu.com.au with your order reference and a brief outline of why you’d like to return the item. Soon after, you’ll hear from a Momu team member about what to do next.