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WARRANTY & RETURNS

All online purchases (excluding Gift Registry) are covered by the Momu 7 Day Money Back Guarantee. So you can buy with confidence and, if an item isn’t right, get a refund.

The 7 day guarantee period starts when your goods arrive. That’s the date on your delivery receipt or five business days after we despatch.

Refund requests made during the 7 day guarantee period will be processed for the item purchase price using (if possible) the original payment method.

The 7 Day Money Back Guarantee excludes original delivery and return shipment charges. To obtain a full refund, items should be returned in new condition, with original packaging, parts and accessories.

To make a refund request, send an email to [email protected] with your order reference and a brief outline of why you’d like to return the item.  Soon after, you’ll hear from a Momu team member about what to do next.

Many of the items available at Momu are hand crafted and may have slight flaws, imperfections or design/colour variation which are part of their charm and value.

If you are not happy with a purchased item for these reasons, it can be returned under the Momu 7 Day Money Back Guarantee.

It’s important you’re happy with the condition your items arrive in. So take time to check the goods before signing for your delivery. Even if the driver is waiting.

If you notice anything, write your concern on the delivery docket before signing. Get the driver to initial your remarks. Take a photo after the delivery.

In the unlikely event of transit damage, please contact Momu within 48 hours to arrange a replacement send an email to [email protected] with your order reference and a short description. Soon after, you’ll hear from a Momu team member about what to do next.

To obtain a replacement, goods should be returned in original condition, together with packaging, parts and accessories.

If original packaging cannot be reused, your item should be repacked for safe return to our Melbourne warehouse. If your goods arrive with further damage, Momu may decline your refund or replacement.

Stock levels are closely monitored. But if you choose a product that’s not available, Momu will be in touch.  We’ll give you an idea of when stock is expected and a likely delivery time.

If you pay for items that become unavailable and prefer not to wait, you will be offered a full order refund or the chance to exchange for other items.

Custom orders begin production immediately upon order and are built to your specifications.

They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 40% deposit will be taken when the order is placed.

Momu warrants goods put to normal use against defects in materials or workmanship for a period 1 year from delivery.

Under this warranty, Momu takes responsibility (at its discretion) for repairs to or replacement of goods covered by this (or an inferred) warranty, at no cost to the purchaser.

The Momu warranty excludes:

(a) Normal wear and tear;

(b) Damage caused by irregular use, or misuse;

(c) Where an item has been modified or not been maintained; and

(d) Any indirect or resulting loss.

This warranty applies to the original goods supplied and, proof of purchase will be required.

Any repairs undertaken on the request or instruction of Momu are included in the 12 month warranty on workmanship and repair.

A replacement item will be supplied if Momu considers repair workmanship defective.

All other warranties, express or implied, are excluded to the maximum extent permitted by law.

Statutory conditions and warranties apply. Nothing in Momu’s Website and Order Terms and Conditions excludes the application of those statutory conditions and warranties.

For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of theWarranties and Refunds Guide.

DELIVERY INFORMATION

So that goods arrive undamaged and you get the best service, only expert furniture movers and specialty couriers are used.

Delivery costs are heavily subsidised so you can be sure of the best freight prices, anywhere in Australia.

You’ll find a calculator on each product page. Simply enter your postcode in the Estimate Shipping Calculator to show the delivery charge.

So that goods arrive undamaged and you get the best service, only expert furniture movers and specialty couriers are used.

Delivery costs are heavily subsidised so you can be sure of the best freight prices, anywhere in Australia.

You’ll find a calculator on each product page. Simply enter your postcode in the Estimate Shipping Calculator to show the delivery charge.

That depends on where you are. We guarantee to ship your order as soon as possible.  Then it’s just a matter of getting the goods to your location.

Here are some rough delivery times:

Melbourne and Sydney: Within 7 working days

Other capital cities: Within 10 working days

Everywhere else within Australia (including rural areas): 10-15 working days.

If you have any special delivery requirements please contact our customer service team on
1300 052 495 or [email protected]

For non-bulky items, you will be provided a consignment tracking number at the bottom of the shipping confirmation email.

Simply click the link to the carrier’s website and enter the consignment number for tracking updates.

Larger furniture orders require more co-ordination.

You will be contacted by phone in the days leading up to your delivery so the carrier can arrange a convenient delivery day and time.

We ask that you inspect your delivery and provide a signature upon receipt.

If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letterbox advising of the failed delivery.

The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.

Alternatively, the delivery driver will leave the goods at your front door without obtaining a signature if you have given permission to do so on the Shipping Method page.

If you choose this option, we are unable to accept responsibility for your goods after delivery.

If you are unable to take delivery at home, you may wish to arrange delivery to a work address or neighbour.

Don’t forget to include that information as your shipping address at the checkout.

Free pick up is available from our Richmond (VIC) warehouse.

You will be contacted once your order has been processed and your items are ready for pick up.

Please bring a photo ID with you for verification purposes. If paid by credit card please bring the card you used to purchase the item.

Pick up address:

Momu 550 Swan Street RICHMOND VIC 3121

9:00am – 5:00pm Monday to Friday

11:00am – 4:00pm Saturday and Sunday (must be pre-arranged with our office)

For urgent or immediate pick-ups please contact our office on 1300 052 495 prior to visiting our showroom.

Momu offers a 7 day money back guarantee.

The process for returning items is covered under Returns & Warranty.

Our carriers provide a door to door service for small, non-bulky and non-fragile items.

Oversized, heavy or fragile items require special handling to protect your purchase. Momu choose professional furniture removalists who offer extra care throughout.

Not only will your delivery day and time be conveniently arranged, a team of two carefully bring inside your furniture and place it in your home or office. Unpacking and rubbish removal is not part of this service.

Yes.

Transit insurance is arranged on your behalf.  So, in the unlikely event of an accident or breakage, your goods are covered for any damage.

Yes. We’d love to introduce you to Momu’s hand-picked collection of furniture and homewares.

Please come and visit us in our showroom or book an interior design consultation.

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